Terms of Service

1. The service

Tenqual aggregates public tender notices, normalizes and indexes source data, searches notices, evaluates alert candidates, sends matches, and attempts to retrieve available tender documents. Tenqual is a discovery service. It does not prepare or submit bids, represent you before a procurement authority, or provide legal or procurement advice.

2. Accounts and workspaces

• You must provide accurate registration information and protect your credentials.
• Workspace owners and administrators control members, alert recipients, integrations, and billing.
• You are responsible for activity performed through your account, API keys, webhooks, and connected agents.
• You must promptly revoke exposed credentials and notify Tenqual of suspected unauthorized access.

3. Source data and tender documents

Original procurement sources remain authoritative. Notices may be incomplete, delayed, amended, withdrawn, mistranslated, duplicated, or unavailable. Documents are retrieved on a best-effort basis only after a matching alert evaluation and when the source permits retrieval. Not every notice has a description or documents, and some portals require you to open the original source.

You are responsible for checking the official notice, deadlines, eligibility rules, amendments, and submission instructions before acting.

4. Alerts and AI classification

Your deterministic keywords and filters decide which notices become evaluated candidates. Tenqual then applies the fit criteria you approved and records one of four outcomes: No Fit, Low, Medium, or High. AI output is probabilistic and may be wrong. Tenqual may miss a relevant tender or classify an irrelevant tender as a fit. You remain responsible for business and bid decisions.

5. Plans, quotas, and billing

• Free workspaces receive one active alert and 25 evaluated alert candidates per UTC calendar month.
• A paid Discovery unit includes one active alert and 1,000 evaluated candidates per UTC calendar month. Purchasing quantity N provides N active alerts and 1,000 × N evaluations.
• Paused and draft alerts do not count toward the active-alert limit. If plan capacity is reduced, alerts above the new limit may be paused but are not deleted.
• An evaluated candidate is a tender notice that passed an alert’s deterministic search scope and was sent to the AI fit gate, regardless of its final fit classification.
• Unused evaluations do not roll over unless we state otherwise in writing.
• Paid subscriptions renew automatically until canceled. Stripe processes payments, taxes, invoices, and permitted prorations.
• Cancellation normally takes effect at the end of the current billing term. Fees are non-refundable except where law requires otherwise or Tenqual agrees in writing.

6. API, webhooks, and MCP

Access is workspace-scoped and subject to the permissions approved for each API key or connected agent. Connected agents may manage alerts when you grant that access, and your MCP client may ask you to approve write actions. You must not share credentials publicly, bypass quotas or rate limits, overload the service, or use integrations to access another workspace. Tenqual may throttle or suspend abusive or unsafe integration traffic.

7. Acceptable use

You may use Tenqual for lawful internal business purposes. You may not circumvent security controls, reverse engineer non-public components, interfere with service operation, introduce malicious content, infringe rights, scrape non-public surfaces, resell the service without permission, or use the service in violation of procurement, privacy, sanctions, or export-control law.

8. Your content and feedback

You retain rights to the alert criteria, company context, and other content you provide. You grant Tenqual a limited, non-exclusive license to host and process that content only to provide, secure, and support the service. You confirm that you have the rights and legal basis needed to provide it. We may use feedback without restriction, provided we do not identify you without permission.

9. Privacy and security

Our Privacy Policy describes personal-data processing and providers. We maintain reasonable technical and organizational safeguards, but no service is completely secure. You are responsible for configuring recipients and external destinations correctly.

10. Availability and changes

We may update, maintain, suspend, or discontinue parts of the service. Unless a separate signed agreement states otherwise, no service-level agreement applies. Beta or preview features may change or be withdrawn. We will use commercially reasonable efforts to operate the service reliably and provide support by email.

11. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, or conduct that threatens the service or other users. After termination, customer configuration is handled under the Privacy Policy and applicable legal requirements.

12. Disclaimers and liability

To the maximum extent permitted by law, the service is provided “as is” and “as available” without warranties of uninterrupted operation, complete source coverage, or particular business results. Neither party is liable for indirect, incidental, special, consequential, or punitive damages. Tenqual’s aggregate liability will not exceed the fees you paid for the service during the twelve months before the event giving rise to the claim.

13. Governing law

Norwegian law governs these Terms, excluding conflict-of-law rules. Disputes will be resolved by the courts of Bergen, Norway. A separate signed agreement controls where it conflicts with these Terms.

14. Company details

Tenqual ANS · Organization number 935 920 604 · Lerkerinden 61, 5099 Bergen, Norway · support@tenqual.com